What Does 30+ Years Get You?
It gets you deep general knowledge and it also leads to industry specialization. Optima has become a specialist within the regulated industries of electricity and water utilities and financial services. This focus is an obvious benefit to clients in similar regulated industries, but it also provides real benefits to prospective clients in many other industries and categories.
Benefits of Specialization
- We recruit and develop staff to become licensed Life and Health insurance sales agents. We can train our people (or recruit new ones) for virtually any industry, whether it involves complex products & services, or not.
- Regulated industry clients demand extreme vigilance in written correspondence and fulfillment. They also require a strong administrative back office and payment processing. Optima provides this service level to our current clients. Any business—including yours—can benefit from it.
- Our financial services clients have required us to deliver bank-class security, in both technology and procedures, for over 30 years. We provide the same level of security to all clients.
Business Service Capabilities
In the simplest terms, we help clients find, connect with, retain, and grow relationships with customers through interactive channels and multiple touch points. We do this maintaining, and even growing, your brand integrity.
The end result: up to 50% savings in customer service costs compared to in-house options, while delivering world-class customer interaction through 150+ different services and functions.
24/7 Service Outage Support
24/7 Technical Support
Contract/Subscription Renewals
General Customer Support
Specialized Fulfillment
& Written Correspondence
Customer Surveys/Research
Front Office Admin
Back Office Admin
Database Services
& Analytics
Pre-Sales Services
New/First Sales
Post-Sales Services
Business Service Channels
We are omnichannel