Whitby Contact Centre staff

Optima's Whitby Contact Centre

Contact Centre People graphic

Optima is an onshore Canadian contact centre helping North American companies optimize their customer service and sales performance with cost effectiveness. We call it Customer Relationship Optimization. Our contact centre is built on simple principles: 1. People are our core assets. 2. Technology is the core asset behind our people. 3. Knowledge links our people and technology with business results. Whether you are outsourcing your customer service function for the first time, augmenting your in-house contact centre or looking for better performance from your existing outsourced contact centre, Optima is your best customer care solution.

Optima's Contact Centre network server room

Network Server Centre, Toronto

Contact Center Technology graphic
Optima's Contact Centre data vault

Corporate Data Vault

Contact Center Technology graphic
senior Optima executivesContact Center Customer Service Knowledge graphic
Whitby contact centre staff

We are Canada’s Contact Centre

People are our core assets.

Technology is the core asset behind our people.

Knowledge links our people & technology with results.

Whitby contact centre staff

We are Canada’s Contact Centre

People are our core assets.

Technology is the core asset behind our people.

Knowledge links our people & technology with results.

CMA Member logo

We have been proud CMA members for more than 20 years! It means a lot to us. Here’s what it means to you:

CMA Member logo

We have been proud CMA members for more than 20 years. It means a lot to us. Here’s what it means to you: