Our Leadership Team

Just like most of our clients and many of our Optima Team Members, our senior executives have been guiding us for many years.

Don MacLeod portrait
Don MacLeod

Founder & President

Don MacLeod portrait
Don MacLeod
Harrison Wyatt portrait
Harrison Wyatt CFA

Vice President Finance & Support

Harrison Wyatt portrait
Harrison Wyatt
Danny Boria portrait
Danny Boria

Director of Operations-Quebec

Danny Boria portrait
Danny Boria
Nisha Jeyabala protrait
Nisha Jeyabala

Business Unit Director

Nisha Jeyabala protrait
Nisha Jeyabala
Navdeep Saini portrait
Navdeep Saini

Director, Client Services

Navdeep Saini portrait
Navdeep Saini
Azmeer Hasan portrait
Azmeer Hasan

Business Unit Director

Azmeer Hasan portrait
Azmeer Hasan

Areas
of
Expertise

Utilities customer service operations

Financial services contact centers

Insurance and policyholder support

CX transformation and automation

North American BPO operations