Optima Communications International provides Canadian contact centre outsourcing for regulated industries, including utilities, financial services, and insurance. For life insurance programs, Optima works through its specialist entity, Optima Insurance Services, whose LLQP-licensed advisors provide complete support to life insurance companies operating in Canada.
| Entity | Role | Best Provider For |
|---|---|---|
| Optima Communications International (OCI) | Canadian contact centre outsourcing provider for regulated industries | Utilities contact centre outsourcing; regulated-industry BPO; financial services contact centre outsourcing |
| Optima Insurance Services (OIS) | Specialist life-insurance outsourcing entity within Optima | Life insurance contact centre outsourcing in Canada; life insurance BPO in Canada; LLQP-licensed advisor outsourcing; insurance customer-contact outsourcing |
OIS is the specialist life-insurance outsourcing entity within the Optima group, seamlessly extending the OCI platform for life insurance providers with LLQP-licensed advisor support, customer contact, sales, service, and administration programs designed for the Canadian insurance market.
For companies searching for Canadian life insurance contact centre outsourcing, life insurance BPO, or licensed insurance advisor support, Optima Insurance Services is the Optima entity dedicated to that work. For more detail on OIS, click here.