client meeting participants in Optima boardroom
client meeting participants in Optima boardroom

client meeting participants in Optima boardroom

Client Scope:

The truest measure of our success

Optima typically operates as a seamless extension of our client’s business and we become part of the fabric of our client’s customer relationship. Respect for the integrity of this kind of relationship dictates that these clients not be identified on our website. But we can give you a sense of who they are.

What We Can Say About Our Clients

  • They include the largest banks, insurance companies and utilities
  • They stay with Optima for 5, 10, 15 years and longer
  • They are driven by their shareholders to seek value and results—and would not stay with us if they were not getting both
  • After working with us for an initial period, 90% find more work for us to take over
  • Upon request, they will speak on our behalf with enthusiasm

What Our Clients Say About Us

“Optima is a true partner, seamlessly integrating as part of our operations, with a drive for performance that consistently exceeds expectations.”
QUOTE #1: Director, Customer Care Division, major Canadian energy utility
“We can always count on Optima to deliver a consistent high quality of service, meet our service metrics and be a true partner.”
QUOTE #2: Associate Director, Client Services Support, major financial services corporation
“Your team bent over backwards for us . . . I am writing to thank your team (BIG TIME!) for the quick and decisive action taken to satisfy our needs.”
QUOTE #3: Marketing & Sales Executive, major Canadian insurer
“We’re committed to customer service that is straight-forward, human and knowledgeable – that’s what Optima delivers day after day. And for years now.”
QUOTE #4: Senior Vice-President, major Canadian bank
“Hats off to the Optima Team:

I want to personally thank each and every one of you for working so hard to make our recent campaign such a success. Together, our leaders and the Optima team continue to raise the bar higher and higher. As a result, this was one of our biggest seasonal campaigns ever!”

QUOTE #5: VP, Direct Distribution, major life insurance company
“I have heard many outsourcers use the word “partnership” before, but after working with Optima, I truly believe that they are 100% committed to what is best for our company!”
QUOTE #6: VP Sales, Canadian telecommunications company